Hero Studios

Support

How can we help?

Search the FAQs, run a guided report, or jump straight to the docs and community.

Bug report

Guided wizard → pre-filled report

Feature request

Request a feature via the portal

Troubleshooting

Guided fixes below, plus every product's docs

Custom commission

Request custom work for a small commission

FAQ

Frequently asked questions

Getting started

How do I install a Hero Studios mod?
Most mods are Fabric mods. Install Fabric Loader for your Minecraft version, place the JAR (and Fabric API where noted) into your mods folder, then launch. Each product's docs has a quick start.
Is Hero Client free?
Yes. Downloading and playing is free and account-free.
Where are the downloads?
The download centre at /downloads lists every product with a version matrix and SHA-256 checksums. Products without releases are clearly marked.

Compatibility

Which Minecraft versions are supported?
Each product page shows its exact compatibility matrix. 1.21–1.21.11 is the most broadly supported range; 26.x builds are experimental.
Does anything require a server mod?
HeroSync is fully client-side and works on any server. Check each product's docs for specifics.
Is there Bedrock Edition support?
No — Hero Studios mods and resource packs are built for Minecraft Java Edition only. Want a Bedrock port or a custom variant? That is exactly the kind of thing you can <a href='/support-portal'>request as a custom commission</a>.
Why do some products show 'Roadmap' status?
Transparency. Hero Renderer and Hero Launcher are in design — they have full vision pages but no shipped binaries, so they never show a download button.

Support & reporting

How do I get support for a specific product?
Start with /docs/<product>. If that doesn't help, join the Discord or use the support portal.
How do I report a bug?
Use the <a href="/support-portal">support portal</a> with your product, Minecraft version, and a crash log if you have one.
What license applies?
Hero Studios projects are distributed under the HBBML license — read it on the <a href="/license">license page</a>.
Can you build something custom for me?
Yes — the studio takes on custom commissions and special projects (custom mods, packs, Bedrock ports, tools, websites). Start a <a href='/support-portal'>Custom commission request</a> from the portal.

Troubleshooting

Fix it yourself, fast

The most common fixes first. For anything product-specific, open the product's documentation from its page.

Game won't launch / mod not loading
  1. Confirm the mod JAR is for your exact Minecraft version
  2. Check the mods folder is the correct one for your launcher
  3. Look for a console error and match it in the product's docs
More help for this →
Textures look wrong or pack isn't applying (DPT)
  1. Confirm the pack's pack format matches your Minecraft version (see the pack's docs)
  2. Try DPT at the top of the resource pack list
  3. Combine packs with Pack Merger instead of stacking them
More help for this →
Config isn't saving / can't find settings
  1. Configs live in config/ inside your Minecraft folder
  2. Use the in-game settings screen when the mod provides one
  3. Look up the exact keybind/flag in the product's docs
More help for this →
Issue only happens on a server
  1. Test in single-player to isolate the cause
  2. Confirm whether a server-side mod is involved (most Hero Studios tools are client-side)
  3. Include server + client versions in your bug report
More help for this →
Still stuck? Open a guided request in the portal and paste any error text you see — including crash reports. You'll get a reply from support@herostudios.dev.

Status

System status — click any service for direct access

Website & downloads

All pages and downloads available

Operational →
Support portal

Wizard + templates — click to open

Operational →
Discord community

Community chat and support — click to join

Operational →
Status page

Live status for every service

Operational →
Release feed

Changelogs for every product

Operational →
Hero Client 1.9.5

Active iteration across 1.21

In development →

Expected response times

  • Critical / security: within 24h — use the portal, Discord #security, or security@herostudios.dev
  • Bugs & crashes: within 1–3 days
  • Feature requests: reviewed on the roadmap, usually within a week
  • General questions: within a few days

Community & official channels